CALL CONFERENCING

3-Way Conference Call After making or receiving a call, a user may conference in any third party for a 3-way call.

Conference Bridge Multiple on-site and outside callers can simultaneously participate in password protected conference calls. Callers can be assigned talk-listen or listen only access.

Default Music On Hold Royalty free music provided by Telkom Business Communications

Custom Music On Hold Music provided by Customer, and uploaded through the Customer Portal

Commercial On Hold Record your commercial and upload it to your PBX via the Portal.

CALL MANAGEMENT

Find Me ( Digital Assistant) Setup a personal assistant to “find you” at up to five(5) Locations. This feature is configured per extension, and offers an extensive number of options to route calls once they have reached the given extension Callers are asked to “announce themselves”, and are offered the option between locations to try the next location, or to leave a message.

Call Hold Place calls on hold, and play music or a commercial on hold.

Attended Transfer Transfer a call to an extension, group, or phone number AFTER announcing the party being transferred.

Unattended Transfer (Blind Transfer) Transfer a call to another extension, group, or phone number WITHOUT announcing the party being transferred.

Call Forwarding Forward calls via the Portal, or via your device or SoftPhone. Calls may be forwarded to any extension or phone number. Device or SoftPhone forwarding functionality may vary by manufacturer.

No Answer Call Forwarding Automatically forwards your calls to an extension, group, or phone number when you do not answer your phone.

Busy Call Forwarding Automatically forwards your calls to an extension, group, phone number when your phone is busy.

Incoming Call Blocking “Black list” phone numbers to block them from calling your PBX.

Incoming Privacy Screening Force callers with “no caller ID” or “blocked caller ID” to enter a number that will be presented as their caller ID.

Incoming Caller ID Routing Route calls from a unique DID or phone number to any auto attendant, extension, group, phone number, or ACD or Call Queue.

Incoming DID Routing Route calls based on the number that was dialed. Calls may be routed to an auto attendant, extension, group, phone number, or ACD or Call

Outgoing Call Blocking Prevent calls to specific numbers or services (ex: 900 calls)

Incoming Call Identification Identify an incoming call on the phone’s LCD display by modifying the Caller ID display indicating how the call was routed.

One Button Redial A device or SoftPhone feature that redials the last number dialed by the extension user. Not all phones support this feature.

Do-not-disturb (DND) A device or SoftPhone feature that simulates a phone being off-hook, sending calls received directly into voicemail. Other routing options are also available.

Call Waiting Indicator Indicates incoming call (and caller ID, if available) while another call is in process.

Automatic Call Distribution (ACD) Used to route calls in a call center environment to the appropriate agents, based on factors such as time availability, behavior, and priority levels.

Call Queue Call queues are used to route calls in a first-in-first-out manner to the appropriate extension or group. These extensions can be agents logged into the system. Call Queues are commonly used with an ACD, where the callers hear an announcement that says something like “thank you for calling, all available agents are busy, you are Nth caller. Estimated wait time is N minutes. Please hold for the next available agent, or press N to leave a message”. When the call is ready to be routed, the ACD handles the routing rules.

Call routing based on business hours, after hours & holiday hours Allows routing decisions based on time and date. Multiple schedules can be configured, as in the case of departments with different hours of operation.

Speed Dial A device or SoftPhone feature that automates the dialing of a pre-determined phone number.

Company Wide Directory A list of contacts and phone numbers that are uploaded via the Portal, and are made available on an IP phone or SoftPhone. Forward your calls Locally or Remotely via Phone or Web Call forwarding is easy to setup and manage.

Caller ID Blocking Disable Caller-id for all outbound calls made from your PBX.

Call Recording Selectively record calls for training or documentation purposes.

DISA (Direct Inward System Access) Allows someone from outside the PBX to obtain a dialtone and to place calls from it as if they were placing a call from within the switch (with password protection)

Office Intercom Dial another user’s extension, activating their phone speaker to make an announcement

Disable Outbound Dialing Disable Outbound Dialing on certain extensions only​​

​There are a number of key advantages to using a Hosted PBX versus traditional telephone service or purchasing an office telephone system.

Initial Cost Savings- You do not need to make a large upfront investment by purchasing an office telephone system and there is no need to maintain it.

With a Hosted PBX solution the office telephone system is operated and maintained by Telkom Business Communications.


Ongoing Cost Savings- Typically, a Hosted PBX implementation is significantly more cost-effective over the long run than a traditional PBX. These ongoing savings are in addition to the initial savings on capital outlay.

Geographical Flexibility- Employees can work from anywhere when your office phone system is virtual. You can have employees working from home, other offices, mobile phones, and even overseas.

Local Presence- Hosted PBX systems allow you to get local virtual numbers in cities where you are not physically located which allows you to create a virtual presence or open a virtual office in New York or the UK.

Credibility- For small businesses a virtual system can give them instant credibility by presenting their customers with a professional sounding telephone solution. Traditional telephone systems are generally cost-prohibitive for smaller organizations.

Scalability- Traditional phone systems are limited by how many users they can handle as well as how many lines you have purchased from your local telephone provider. Virtual systems can expand and grow with your business as you need them to.

Quick Setup- A Hosted PBX solution can have you up and running very quickly compared to a traditional telephone system.

Ease of Use- End-user management of a Hosted PBX is far more user-friendly than is the case with traditional solutions. Intuitive web interfaces mean that anyone can manage, monitor and make changes to the service at any time, without needing any specialized skills or experience.

What is a Hosted PBX ?

​Hosted PBX, Illustrated

IP Phone Manufacturers

Introduction


One of the latest spin offs of business telecom technology is the Hosted PBX. This technology allows small and medium-sized businesses to have a sophisticated telephone system without the investment in telephone equipment.  In fact, the entire telephone system is operated and maintained by your Voice-over-IP (VoIP) service provider.  A Hosted PBX lets employees work from their home, a hotel or on their cell phone while still being connected to the same office telephone system.  Just like a Fortune 500 telephone system, you can transfer callers, put them on hold with music, set up conference calls or have the phone answered by an automated attendant who can direct callers to different departments.


 Key concepts behind a Hosted PBX service:

Your telephone system is "hosted" or operated by Telkom Business Communications

Works with your existing telephone service or completely replaces it

Can be used with landlines, mobile phones, VoIP service or might include VoIP service


Complete with a full suite of telephone features at a price every company will love, our Hosted PBX is the phone service designed for your business. From a single user at a home office to a multi-user, commercial-grade call center, Telkom provides a complete solution customized for your individual business needs. Our products include telephone numbers, local and long-distance calling and a host of powerful and customizable features such as auto-attendants, call queues, conference calling and much more.offer companies with multiple locations the ability to operate under one umbrella, allowing increased productivity and reduced resource requirements. Now, your workers can work from home, or any location globally with our easy to use, plug and play Hosted PBX solution.

AUTO ATTENDANTS

Customer Portal Web based user interface that allows users to configure their PBX, create call queues and groups, view call detail records and billing information, listen to and delete your voicemail, upload music on hold.

Top Level Auto Attendant (Always On) Allows callers to select from menu options using a standard telephone keypad. Through the portal interface, calls can be routed to extensions, mailboxes, groups, conference rooms, call queues, or unlimited depths of additional auto attendants.

Multiple Top Level Auto Attendants (Always on) Allows for separate telephone numbers to be routed to unique Top Level Auto Attendants. Each Auto Attendant is configurable individually.

Top Level Auto Attendant (Time Based) Available after number of rings or based on time of day.

Sub-Level Auto Attendants Sub-Level Auto Attendants are often used for different departments within an organization. For instance, you may have a main Auto Attendant for the company, and then a sub-level Auto Attendant for Sales, Support, etc​

The Benefits of a Hosted PBX

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